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Support

Menu never opened. What belongs in a note?

Published 26 Sept 2026 · 4 archive notes · Read-only

Question

Menu never opened is a support question, not a new feature. What does the Support page actually ask for, and what should happen before that note?

Notes on Menu never opened. What belongs in a note?

These notes answer the question using the product page, Status page, and support rules. They are not posts from forum members.

Note 1
Read the load-order thread first. Game open, then one load, and only when Status is GREEN. If the label is RED, the note waits.
Note 2
One clean retry. Launching it over and over does not change the label. The product page has no error-code list.
Note 3
The Support page asks for the order id, the Windows version, and whether Status is GREEN or RED. Say whether the problem is delivery, the loader, or the menu.
Note 4
A missing delivery is the Refunds page, same order id. The game saying EAC is not installed is a separate thread.

Replies are closed on this archive.

If the loader will not open and Status is GREEN, contact support with your order id.

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